Analyst PTC Triage

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

Provides “single point of contact” to Dispatchers, S&C, Crews and partner Railways for PTC related issues and incidents. Perform and support initial triage duties.

POSITION ACCOUNTABILITIES:

• Provide first line response for all Dispatchers and Train Crews for PTC incidents
• Log and track all troubles reported; assign in-house and/or service providers to arrange prompt repairs
• Pull logs from various systems for PTC incidents to assist with triage and incident management
• Perform initial triage on PTC incidents
• Support field employees (T&E, S&C) in understanding and use of PTC systems
• Interface with partner railroads on PTC incidents
• Initiate escalation procedures to Engineering and Information Services Senior management

POSITION REQUIREMENTS:

• Two (2) years’ experience in railway operations; preferred positions include RTC, Train Dispatcher, T&E Employees, S&C Maintainer, or S&C Technician
• Knowledge of CPKC’s train control systems (CTC, OCS, TGBO) and ability to read them
• Proven ability to work in a demanding environment
• Combination of computer skills and Microsoft Office experience, with strong keyboarding abilities
• Excellent communication skills, including telephone and radio etiquette, and strong English proficiency
• Strong problem-solving, analytical, interpersonal, coordination, influence, listening, and comprehension skills
• Requires shift work on a 24/7 rotation

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Program
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  New hires may be required to undergo a drug screen.  We appreciate your cooperation in keeping CPKC safe and drug free. 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check
• Driver’s License verification and/or last 3 years of driving history if a requirement of the position
• Background checks that may included 7 years of employment history and Social Security number verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 103657
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

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