Attendant Hospitality

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The hospitality attendant is the primary point of contact with guests on the Royal Canadian Pacific Kansas City Southern or at facilitated events including executive events. The position is multi-functional across a broad spectrum of service responsibilities, including but not limited to preparation of materials, housekeeping, food and beverage service, baggage handling and overall guest comfort. The primary work location for this position will be at CPKC Head Quarters in Calgary, Alberta.

POSITION ACCOUNTABILITIES:

• Build memorable service experiences for all CPKC guests and customers, going above and beyond at every encounter
• Support a safe working environment by working in compliance with the Occupational Health and Safety Act (OHSA) and federal health regulations
• Housekeeping, cleaning of bedrooms, washrooms, dining room, service areas, and common areas. Tasks include but are not limited to polishing, vacuuming, dusting, cleaning bathrooms, cleaning windows, washing dishes, minor repairs, making beds, cleaning silver, laundry services and stocking supplies
• Respond to the multiple demands and needs of all guests resulting in service that goes above and beyond including coffee preparation and service, food service including catering, banquets and fine dining; meeting services and CPKC event support including on-board train service; bartending and wine service
• Manage guest luggage transfers safely with accuracy and efficiency
• Maintain a confidential record of CPKC executive and their guest’s special requirements and preferences and ensure that these are accurately accommodated in all activities. Engage that knowledge to facilitate an outstanding experience
• Liaise with suppliers and purchasing department on a regular basis
• Provide administrative support for reservations of events, event planning; inventory logs, accounting cross charges and assisting with food ordering for events

POSITION REQUIREMENTS:

• High School diploma and a certificate in hospitality or equivalent experience in hospitality
• 5+ years hospitality experience including experience with outstanding front of house customer service
• Valid passport with ability to travel to U.S./CAN without restrictions, role requires 20-30% travel for train excursions or event requirements
• Able to perform all housekeeping duties including standing, kneeling, lifting, pulling, pushing, etc
• Must be able to work shift work including weekends and holidays
• The following must be attained prior to the start date
  • ProServe and Food Safety certification or equivalent program is required
  • Own transportation is required with valid class 5 Driver’s license
  • Standard first aid, Level C Cardiopulmonary Resuscitation (CPR) is required

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Plan
• Annual Fitness Subsidy
• Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references
• Driver’s license verification and driving history
• Passport verification

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 104413
• Department: Strategic Planning & Corporate Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 20-30%
• # of Positions: 1
• Job Grade: 6
• Job Available to: Internal & External

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