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Benefits Specialist

  • Req ID: 77511
  • Department: Human Resources
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Calgary, Alberta
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Available to: Internal & External
  • Deadline to apply: 04/10/2020



The Total Compensation team is looking for an individual to provide benefit program management for all Canadian employees.  Specifically, supporting Union agreements, Retiree benefits, Disability benefits and Non-Union Flex benefits. You will be accountable for benefits data analysis, supporting excellent employee experience, recommending continuous improvements and supporting the Director, Global Benefits with the implementation of strategic initiatives.



  • Expert resource regarding benefits issues, escalations, and grievances brought forward by employees/managers or escalated from HR Business Partners, Employee Services, Pension Services, Labour; Relations, Union Representatives, etc. Collaborates with stakeholders to investigate and resolve benefit-related issues with service providers;
  • Provide excellent customer service to manage and respond to inquiries via shared Benefits Team email inbox;
  • Ensure all employee benefit plans are administered in accordance with plan documents and contracts, collective agreements.  Initiates and implements appropriate amendments/revisions to plan documentation, as required;
  • Provide guidance to employees and/or managers with respect to disability benefits including the transition from short-term to long-term disability.  Assist HR Business Partners in resolving issues arising in the application process;
  • Maintain, monitor, approve and audit disability plans payments and benefits invoices ;
  • Ensure data quality and integrity by overseeing timely data transfers between CP and benefits service providers;
  • Ensure information is accurately loaded, updated, by correcting and testing all new functionality, Analyze error reports and implements corrective actions, including collaborating with internal/external partners to resolve any issues;
  • Participate in end-to-end annual FlexBenefits enrollment to ensure accuracy and excellent employee experience including, communication, testing, auditing, responding to inquiries, etc;
  • Initiate and implement new rates to ensure accurate implementation with adherence to the benefit contracts;
  • Support administration of CP’s wellness program;
  • Audits current processes to drive process improvement; implement and document process changes; liaising where appropriate with benefit vendors and internal partners;
  • Assist the Managing Director with various projects.



  • Undergraduate degree in Human Resources or other relevant fields, an asset;
  • GBA, CMS, RPA and/or CEBS Designation, preferred;
  • Minimum five (5+) years’ work experience in Canadian Benefits, US benefits experience would be considered an asset;
  • Experience working in strategic plan design and renewal planning would be considered an asset;
  • Proficient in SAP, Spinifex and Advanced skill in MS Office – Excel, PowerPoint;
  • Experience taking strategic business initiatives and drilling down with business stakeholders to document clear, thorough requirements and process documentation;
  • Possess excellent verbal and written communication skills;
  • Strong analytical, problem solving, judgement and decision-making skills;
  • A demonstrable drive to understand and solve complex problems;
  • Solution focused – take initiative, enjoy the challenge of problem solving;
  • Ability to communicate issues, risks, results with management and stakeholders;
  • Attention to detail and respect for deadlines;
  • Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating workloads.



  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Background Investigation:

The successful candidate will need to successfully complete the following clearances:     

  • Criminal history check
  • Reference check 

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").  

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