Business Transformation Partner

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

Located in Calgary, reporting to the Director of Business Transformation the L2C Business Transformation Partner works with the sales & marketing (S&M), Finance and Network Service Center (NCS) to drive value through enabling new transformation capabilities. Our mission is to collaborate with the S&M, Finance and NSC teams along with IS Delivery to drive value through enabling new transformation capabilities. The L2C Business Transformation Partner will enable the business in successful delivery of IS projects by helping to define requirements, designing business processes, and aligning stakeholder expectations. 

POSITION ACCOUNTABILITIES:

• Demand Management - manage intake and prioritization of business requests to ensure roadmap alignment and optimization
• Process Mapping – develop an integrated business architecture through process flow mapping, key measures, and process optimization opportunities
• Realize process improvements through simplification, standardization, and automation processes/solutions
• Roadmap development – work with senior business leaders and Enterprise/Solution Architects to identify, elaborate and plan future transformation programs and initiatives.  Fit these plans into our corporate transformation roadmap
• Roadmap program delivery – lead innovation and manage change to ensure that strategic programs, solution enhancements realize their value
• Build and maintain partnerships within the business, earn trust, build credibility and thereby forming strong relationships with the business stakeholders
• Lead and facilitate discussions across the organization to identify opportunities, optimize/influence decision making, and drive value
• Apply a variety of techniques to elicit and gather business and user requirements from stakeholders. Understand business issues and opportunities. Analyze and define both the “As Is” and “To Be” business processes and perform a gap analysis
• Coordinate diverse groups who contribute to business requirements and build consensus for requirements across the various user groups
• Capture and document non-functional requirements that are important to the user community (i.e. usability, learnability, reliability). Liaise with architecture to ensure other non-functional requirements are considered (i.e. security, compatibility, maintainability)
• Translating requirements for changes to business processes, policies and information systems to technical teams designing and implementing the solution
• Develop diagrams and models (use case, activity diagram, business process models, etc.) and clearly document functional requirements and business rules to describe what the system, process, or product/service must do in order to fulfill the business and user requirements
• Demonstrate CPKC s leadership competencies

POSITION REQUIREMENTS:

• Bachelor’s degree in Business or related field required
• Strong experience in Business Transformation, focused on process optimization
• Experience and understanding of railway and transportation processes as it applies to customers, price development, order management, invoice to collections and financial reporting
• Experience developing strategic plans and roadmaps
• High business IQ and ability to articulate the value of different strategies & programs
• Highly analytical with experience in process mapping and business analysis
• Skilled in facilitation, negotiation, gaining consensus and managing conflict of diverse stakeholder groups
• Experience and ability to work with Senior Leadership levels in the organization
• Ability to manage client expectations and negotiate win-win solutions
• Highly effective communicator, confident, passionate, clear, respectfully assertive and inspiring
• Displays emotional intelligence; demonstrates self-awareness and remains calm under pressure, expresses confidences in ability to succeed and keeps an optimistic attitude even when things are not going well

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).  

• Req ID: 102325
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 3
• Job Available to: Internal & External

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