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Manager, Data Services


  • Req ID: 100430
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Calgary, Alberta
  • Country: Canada
  • % of Travel: 10-20%
  • # of Positions: 1
  • Job Available to: Internal & External


Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.



The IS team provides data warehousing capabilities for all reporting and analytics within CP. This data comprises of real-time sensor data, transactional data, master data, and aggregated data.  The Data Services team is responsible for supporting, designing, and developing the ETL/ELT workflows and related data warehouses that provide this data to the rest of the BI group, the IS team, and all reporting and analytics end-users at CP. 


This position will provide hands-on functional manager support for the Data Services team. . 




  • Responsible for leading a team with the below functions:
    • Design a scalable data infrastructure that offers a best-in-class experience for internal stakeholders including consistent extraction of value from the data
    • Drive data ingestion and processing in innovative ways that inform strategic priorities and decision-making across the organization
    • Data integration using ETL tools.
    • Data replication and change data capture.
    • Maintaining and supporting the application and related data processes in a production environment.
    • Design and develop ETL workflows following standards set by and for the team, including promotion standards, naming standards, data flow standards, documentation standards, and code repository standards.
  • Collaborates closely with project teams, including Business Analysts, Solution Architects, Project Managers, Application Developers, and BI Developers.
  • Collaborates closely with operational teams, including DBAs, Service Operations Center, BI developers, and SAP developers.
  • Capacity planning for the Data Services team to manage resources across sustainment and capital projects
  • Identify key areas for process improvement by using scheduling, incident, and problem management tools, including ServiceNow and Control-M scheduling.
  • Lead the team for incident resolution process including but not limited to:
    • Immediate incident resolution of data problems, performance problems, and integration problems.
    • Incident follow-up with root cause analysis
    • Incident change release and dev/acceptance reconciliation
  • Recommends and influences the team on middleware improvements and understands the ETL landscape.
  • Manage escalations for the ETL team for 24/7 on-call support.
  • Understands the importance of secure data and maintains the confidentiality of CP data.
  • Understands the importance of quality data management methods to reduce duplication, maintain data integrity, and apply records management processes (as appropriate).
  • Maintains an awareness of upcoming trends in data management and ETL.



  • Minimum 2 years as a functional manager or equivalent experience
  • Effective interpersonal skills and collaborative working style
  • Demonstrated analytical and problem-solving skills
  • Pays high attention to detail
  • Able to lead and grasp problems to support incident resolution and brainstorming for technical requirements
  • Adaptable and flexible to a fast-paced work environment and shifting priorities and responsibilities
  • Ability to provide 24/7 support while on-call
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.
  • Minimum of 7-10 years of experience in data warehouse architectures and ETL processes
  • Advanced working SQL knowledge and experience working with relational databases and query authoring (SQL), as well as working familiarity with a variety of databases
  • Recent experience in leading teams with multiple database systems and patterns.
  • Leading the design and development of system integration using APIs, MQ, FTP, and other integration software.



  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program 
  • Annual Fitness Subsidy



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Background Investigation:

The successful candidate will need to successfully complete the following clearances:    

  • Criminal history check
  • Reference check


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

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