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Public Safety Communications Officer

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

 

PURPOSE OF THE POSITION: 

As a Communications Officer, you are the primary point of contact for the public and first responder agencies regarding critical incidents on or near the railway.  Through the collection of information and the deployment of resources, you will help facilitate a timely response, working in partnership with the CPKC Police Service, internal CPKC departments, external stakeholders, public safety and regulatory agencies. Communication Officers are required to perform both call taking and dispatch roles, often switching between the two at moment’s notice.  Through established policies and procedures, you will respond to routine customer service calls and high consequence emergency calls, prioritizing each with an appropriate level of urgency.

 

POSITION ACCOUNTABILITIES:

  • Protect the public, the environment and CPKC staff, assets, operations, and reputation through thorough incident management and the identification of solutions in partnership with other CPKC departments
  • Initiate calls for service by thoroughly gathering information from reporting parties and accurately identifying the nature of the incident being reported
  • Initiate an appropriate response to mitigate harm and make appropriate notifications based on current procedures and knowledge of police and/or railway functions
  • Identify problems and patterns of problems which may impact the safety of staff, the public and railway operations
  • Provide effective support to patrolling officers by monitoring their current status and handling all radio communication as required
  • Provide support to officers by running investigative enquiries on Canadian Police Information Centre (CPIC), CPKC Police Computer Aided Dispatch (CAD), and other databases, and maintain an awareness of known risk factors

 

POSITION REQUIREMENTS:

  • A minimum of a High school diploma or equivalent
  • 40 WPM typing speed with 90% accuracy
  • Exceptional multitasking skills
  • Able to confidently work with and adapt to changing technology
  • Strong written and verbal communication skills
  • Strong interpersonal skills and the ability to work as part of a team
  • Able to solve problems and make difficult decisions while working in high stress situations
  • Required to work various shifts including nights, weekends and holidays
  • A personal disclosure form, pre-employment polygraph and/or psychological testing may be required
  • An enhanced security clearance is conducted prior to employment

 

PREFERRED QUALIFICATIONS:

  • Post-secondary education, diploma or degree
  • 2 years’ experience in an emergency dispatch or call centre environment
  • Proficient with Computer Aided Dispatch (CAD) systems, radio communications and/or mapping applications
  • Knowledge of police procedures and/or Canadian Police Information Centre (CPIC) experience
  • Knowledge of railway operations
  • Fluent in French and/or Spanish

 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:     

  • Surpass Critical dispatch/calltaker pre-employment aptitude test thresholds
  • Moderate or high fit recommendation based on dispatch personality profile
  • Criminal history check
  • Reference check
  • Education verification

 

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA). 

 

  • Req ID: 102182
  • Department: Corporate Risk
  • Job Type: Unassigned/Spare Board 
  • Position Type: Union
  • Location: Calgary, Alberta
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 1
  • Compensation Rate: 35.87 (probationary) $$39.86 (after successful completion of probationary period)
  • Job Available to: Internal & External

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