Public Safety Communications Officer

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

As a Public Safety Communications Officer, you are the primary point of contact for the public and first responder agencies regarding critical incidents on or near the railway. Ensuring timely responses involves prioritizing information and collaborating with multiple organizations. Public Safety Communication Officers are required to perform both call taking and dispatch roles, often switching between the two at moment’s notice. Through established policies and procedures, you will respond to routine customer service calls and high consequence emergency calls, prioritizing each with an appropriate level of urgency.

POSITION ACCOUNTABILITIES:

• Ensure public safety, environmental protection, and the safeguarding of CPKC staff, assets, operations, and reputation through effective incident management
• Accurately capture detailed information from reporting parties to determine the nature and urgency of incidents
• Initiate appropriate responses to emergencies, mitigate harm, and make timely notifications based on procedures and knowledge of police or railway functions
• Recognize issues and recurring patterns that may impact the safety of railway staff, the public, and railway operations
• Track and supervise patrolling officers’ statuses while managing radio communications effectively
• Provide investigative support to officers using Canadian Police Information Centre (CPIC), Computer Aided Dispatch (CAD), and other databases
• Maintain awareness of known risk factors to ensure proactive handling of incidents
• Work with other CPKC departments and external organizations to develop solutions during critical incidents
• Respond to routine inquiries from customers effectively while handling urgent incidents in parallel
• Support efficient operations by adapting to evolving tools, systems, and communication technologies

POSITION REQUIREMENTS:

• High school diploma or equivalent experience (post-secondary education in a related field preferred)
• Minimum typing speed of 40 WPM with 90% accuracy
• Two years in dispatch or equivalent fast-paced role with proficiency in CAD, radio communications, and/or mapping applications
• Strong written and verbal communication abilities, including fluency in French and/or Spanish (preferred)
• Capable of making critical decisions under pressure and solving complex problems in high-stress situations
• Exhibit strong interpersonal skills to build and maintain positive work relationships
• Proficient in adapting to changing technology and learning new systems
• Familiarity with police procedures, CPIC systems, and railway operations is an asset
• Ability to work various shifts, including nights, weekends, and holidays
• Pre-employment tests and checks before employment

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check (All Canada and US hires)
• Education verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 104487
• Department: Corporate Risk
• Job Type: Full-Time
• Position Type: Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Compensation Rate:
• Job Available to: Internal & External

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