Public Safety Communications Officer

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As a Public Safety Communications Officer, you are the vital link between the public, first responders, and railway operations, ensuring swift and effective action during emergencies. Balancing high-pressure decision-making with routine coordination, you’ll protect lives, assets, and the environment by managing critical incidents and empowering safe operations. This dynamic role requires agility, clear communication, and collaboration, making you the voice of calm and control when it matters most. Join a fast-paced environment where every call is an opportunity to make a real impact.

POSITION ACCOUNTABILITIES:

• Ensure public safety, environmental protection, and the safeguarding of CPKC staff, assets, operations, and reputation through effective incident management
• Accurately capture detailed information from reporting parties to determine the nature and urgency of incidents
• Initiate appropriate responses to emergencies, mitigate harm, and make timely notifications based on procedures and knowledge of police or railway functions
• Recognize issues and recurring patterns that may impact the safety of railway staff, the public, and railway operations
• Track and supervise patrolling officers’ statuses while managing radio communications effectively
• Provide investigative support to officers using Canadian Police Information Centre (CPIC), Computer Aided Dispatch (CAD), and other databases
• Maintain awareness of known risk factors to ensure proactive handling of incidents
• Work with other CPKC departments and external organizations to develop solutions during critical incidents
• Respond to routine inquiries from customers effectively while handling urgent incidents in parallel
• Support efficient operations by adapting to evolving tools, systems, and communication technologies

POSITION REQUIREMENTS:

• High school diploma or equivalent (post-secondary education in a related field preferred)
• Minimum typing speed of 40 WPM with 90% accuracy
• 2 years of experience in dispatch or equivalent fast-paced role with proficiency in CAD, radio communications, and/or mapping applications
• Strong written and verbal communication abilities in English, preferably including fluency in French and/or Spanish
• Capable of making critical decisions under pressure and solving complex problems in high-stress situations
• Exhibit strong interpersonal skills to build and maintain positive work relationships
• Proficient in adapting to changing technology and learning new systems
• Familiarity with police procedures, CPIC systems, and railway operations is an asset
• Ability to work various shifts, including nights, weekends, and holidays

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Annual fitness subsidy
• Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Psychological test

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 104955
• Department: Corporate Risk
• Job Type: Full-Time
• Position Type: Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Compensation Rate:
• Job Available to: Internal & External

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