SAP Change Management Specialist

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

• Responsible for the overall Change Management process.
• Prevent technical incidents though proper change assessment and risk mitigation  
• Define and enforce policies and procedures to ensure that all activities designed to implement changes in the IT environment are as per the standards.

POSITION ACCOUNTABILITIES:

• Drive the implementation of industry best practices (ITIL) to CP change processes
• Collaborate with various process owners to develop, improve and implement standards, procedures and guidelines
• Mentor and educate internal and external resources on the Change Management process
• Ensure broad visibility of any key system changes across CP and to all stakeholders
• Provide support in internal and external audits and reviews
• Identify trends through reporting
• Provide direct support and coaching to all levels of managers and supervisors for change management practices
• Support project teams in integrating change management activities into their project plans
• Apply a structured methodology and lead change management activities, including the change review and assessment meetings.
• Define and measure success metrics and monitor change progress
• Identify, analyze and prepare risk mitigation tactics; perform post implementation reviews when required.

POSITION REQUIREMENTS:

• University degree in Computer Science or IT college
• Minimum 10 years of IT experience, with practical experience in change management or similar position
• Knowledge about and at best experience with project management
• Demonstrated knowledge in various technologies - previous experience with SAP product architecture and some / all SAP modules (ECC, BW, CRM, EM, TM, NWGW)
• Facilitation & negotiation skills – ability to influence people from different levels of the organization
• Available for on call rotation to ensure 7x24x365 coverage

NICE TO HAVE:

• ITIL certification
• Knowledge or prior experience with HP Solution Manager and SAP ChaRM  is a plus
• Previous experience with Kepner-Tregoe methodology is preferred

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.

• Req ID: 101048
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: Level 4
• Job Available to: Internal & External

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