Senior IS Support

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

The Sr. Specialist Functional Analyst Custom Solutions is a techno/functional role accountable for gathering, understanding, and documenting business processes, gathering and documenting requirements and functional specifications, recommend and implement solutions that will enable the organization to achieve its goals.

POSITION ACCOUNTABILITIES:

• Analyze and create design artifacts that satisfy validated business requirements
• Lead and execute technical IS projects
• Overall project and its deliverables by acting as the customer’s single point of contact for the project
• Build software solutions that strictly comply with technical specifications, agreed to best practices
• Execute and support a range of application and software types
• Create, execute or participate in all levels of application testing
• Participate in the on call support rotation
• Actively monitor the operating efficiency and stability of systems against determined service level agreements, ensuring optimal usage of the organization’s software assets and its contribution to the organization’s goals
• Actively maintain system technical documentation ensuring accuracy and timeliness of information
• Awareness of, and adherence to, best practices for application software development
• Awareness of, and adherence to, defined support processes (e.g. incident management, change management, etc.)

POSITION REQUIREMENTS:

• University Degree in Computer Science, Information Systems, Engineering, Science or equivalent practical experience
• 7+ years of experience within the software and infrastructure environments
• 5+ years’ experience with diagnosing, isolating and debugging software, infrastructure, and data related problems
• 2+ years’ experience with Web services and web based application support
• 2+ years’ experience with system integration protocols and software (API)
• Knowledge of Active Directory application and processes
• Understanding of Network Architecture and approaches
• Understanding and adherence to Enterprise Security best practices
• MS SQL and Oracle database query experience (required for troubleshooting)
• Good understanding of Network protocols like TCP/IP, HTTP, HTTPS, SSL
• Experience with the following telecommunication concepts and technologies will be considered an asset:
  • VoIP integration (SIP registration of third party solutions into a VoIP call manager)
  • RoIP
• Facilitate cross-departmental project delivery activities, and gain commitment for delivery while managing competing demands, to ensure that project delivery dates are not compromised
• Experience working with security and/or First Response organizations will be considered an asset

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).  

• Req ID: 102339
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

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