Service Design Manager

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The primary function of the Service Design Manager position is to work closely between multiple departments and partners on CPKC’s network as they relate to a specific region’s Operating Plan (OP) and Local Operating Plan (LOP). This includes focus on Trip Plans and Trip Plan compliance, service, capacity, scheduling, future business requirements and other developments that may arise. Responsibilities include surveying territory flexibility, analyzing planned vs. actual traffic volumes on OP trains. The successful candidate should have the ability to continuously find opportunities in the design for flexibility, service, and cost improvements. A focus on train efficiency, both weights and lengths, is a key component for this position.

POSITION ACCOUNTABILITIES:

• Build design change proposals to address region specific requirements to address customer service and standards, assets (dwell and velocity), crews, engineering time, yard, etc.
• Assist the applicable Operations Centre (OC) and Train & Engines (T&E) with contingency support when required
• Coordinate Interline Service Agreements and Co-production operation
• Supports terminals in resolving capacity levels for LOP and seeking opportunities for redesigning or identifying gaps in service within the present footprint of the customer facility
• Review of New Business Opportunities received from the Product Management team with key impacted collaborators on their territory
• Delivery weekly requires design adjustments in consultation with key collaborators both internal and external to Service Design
• Analyze network and regional reports which detail Operational and Service status with a focus on train efficiency as well as train speed and schedule performance.
• Provide written analysis of encouraged handling so appropriate contract understanding can be identified

POSITION REQUIREMENTS:

• A university degree or equivalent experience in business or diploma in Transportation Logistics and supply change management is an asset
• 5+ years prior experience in Operations/Transportation departments or related external experience
• A detailed understanding of Network Operations with as much territory knowledge as possible
• Outstanding interpersonal skills for multiple audiences with diverse levels of experience
• Shown understanding of some or all the following systems: Railway Performance Monitoring (RPM), NEXUS, TYES, various dashboards on CP Station (E.G. Traffic Analysis, Train Performance, and Terminal Performance), Corporate reports, MultiRail, a good understanding of Vista and Train Profile Editor

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Plan
• Annual Fitness Subsidy
• Part-time Studies Program

Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 104684
• Department: Strategic Planning & Corporate Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 3
• Job Available to: Internal & External

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