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Software Developer SAP CRM Integrations

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



Working as a part of the Customer Experience Centre of Excellence (CX COE), the Specialist Software Developer will be responsible for supporting, maintaining and developing the functionality and interfaces for various applications and integration layers (SAP CRM/ECC/TM, Salesforce, Boomi, Mulesoft). The Specialist is also accountable for identifying gaps, interdependencies, and opportunities to improve the quality in the desired solution end state.



  • Develop and document a thorough technical understanding of integrations to/from CX COE applications including functions, features, configurations and operations
  • Participate in the development and support of CX COE interfaces to other CPKC systems
  • Participate in the development, documentation and maintenance of custom-built functionality and interfaces for SAP applications, especially SAP CRM, leveraging ABAP where required, and work with other developers in this area
  • Analyze cross-functional integration solution implications and dependencies for assigned projects and recommend appropriate integration solutions for detailed design works or exceptions that balance business risks
  • Support and maintain high-level Integration architecture artifacts timely for projects in compliance with the solution review/approval process and CPKC IS gating methodology
  • Monitor application health and availability checks, and support operations processes required for ensuring any incidents are avoided or detected in time on CX COE applications, taking corrective actions to maintain health, availability and maintain capacity
  • Support troubleshooting of incidents or defects that may arise in SAP CRM and other CX COE applications and ensure a timely resolution.  Participate in providing 7x24 application systems support for CX COE applications. Ensure that all stakeholders are updated on progress in a timely manner
  • Support application service request resolution, provide continual business application support, research transactional issues, identify root causes as well as assist with upgrade and maintenance of applications


  • Bachelors of Science in Business, IT or other related field of study, or equivalent work experience
  • Strong SAP CRM development and implementation experience, including ABAP development experience
  • Strong configuration skills - performing requirements analysis and then SPRO configuration
  • Experience designing and configuring key integration points between SAP modules and other applications
  • Appreciation and understanding of how to deal with different cultural values and sensitivities, working in a virtual work environment when needed
  • Team player, skilled in working in a highly collaborative manner
  • Ability to manage client expectations and negotiate win-win solutions




  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.



Background Investigation:

The successful candidate will need to successfully complete the following clearances:       


  • Criminal history check
  • Reference check


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.





  • Req ID: 101666
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Calgary, Alberta
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 4
  • Job Available to: Internal & External







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