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Specialist Operations Engineering Support

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



Profile of a Specialist on the Engineering Service Desk, is consider to be a first/front line responder for operational and engineering incidents. Expectation from the caller is that you, as an ESR specialist will be able to assist, provide guidance & support, or remedy a resolution for various reported troubles.

The work environment is dynamic, demanding and very fluid; as an ESR specialist you will be mitigating, triaging, and coordinating calls from a wide range of departments from within CPKC, as well various external parties, whether they be Utilities companies, contractors, police, etc.  The desk provides technical expertise, support, and coordination for the following “primary” stakeholders within the CPKC structure: 



  • Triage & Manage calls received inbound from the various stakeholders, internal and external. Document reported trouble calls, by creating an incident ticket, and assigning to field personnel based upon Safety & urgency of incident, followed by processes and procedures established within in the ESR operational environment
  • Manage and utilize the “Booking & Coverage” tool to assist field managers and operational teams, by ensuring that their personnel are accounted for, by either showing booked on for work or call, or at rest, as agreed to within the agreements in place with CPR, and government authorities.  This ensures that hours of rest are being respected and recorded , and that real-time field force availability is current,  allowing for correct contact information to be up to date, meaning and more efficient response and dispatch, and minimizes response time and delays
  • Provide technical support & resolution and expertise to various stakeholders, by enabling/applying a variety of tools, and applications provided to the ESR
  • Using trend Analysis to identify repeat incidents or high rates of failures and create an action plan to provide input or suggested resolution  to the field for corrective action
  • Provide a venue for a singular coordinated response to all stakeholders impacted Power Outs, Derailments, Crossings as per procedures  ensuring there are appropriate updates, coverage and back up in coordination with network operations team, engineering and Operations centers
  • Compliancy to the rules provided  and enacted by Transport Canada and the FRA to mitigate fines
  • Participate in required audits form both Transport Canada, and FRA
  • Responsible for second tier escalation and response process for “Lone Worker program” to maintain a safe working environment in the field, this includes managing calls from the third party monitoring company
  • Investigate derailments, unsafe signals, signal failures, crossing incidents, track failures, bridge strikes, etc.Most of these investigation are instigated by government regulatory bodies (FRA, TC) that the railroad is answerable to, and that we represent with accuracy within our tickets, and our due diligence in gathering information from various sources using specific tools supplied
  • Dispatch Metra personnel for wayside incidents, maintain relationships with Metra (Chicago Transit) in regards to crossing and track issues.  This a unique relationship as we are actually responsible for a foreign controlled railroads personnel, this is a great responsibility
  • Manage all aspects of CPR’s Call Before You Dig applications, from sourcing personnel, arranging flagging protection, researching geophysical locations, coordinating various Engineering groups. Respond to and develop a working plan for    investigating outages, and or proposed projects that will impact track or public safety.  Understand regulatory requirements both in Canada and USA
  • Provide support to outside parties looking to access CPKC ROW to conduct work
  • Support Network Operation Centre, by maintaining updated knowledge of WCC and Aserus systems
  • Support and triage Trackside Monitoring systems: AEI, HBD, Slide Fence
  • Switch heater, triage and support procedures adhered to
  • Responsible for maintaining and monitoring current Avalanche requirements developed by CPR



  • High School Graduation or post secondary education in electrical or mechanical technology, also Trade in Electrical, Mechanical, Power Engineering
  • Customer Orientated, results driven, with the ability to extract information, analyze the situation, manage expectations, and act within a high demand dynamic work environment is critical. Familiar with OODA concept would be a good working reference
  • Scheduled shifts 7/24, rotating days to nights (06:30 to 18:30/18:30 to 06:30), two-week pack, 365, including stat holidays, weekends and evenings. May be required to work extended shift rotation based upon manpower, and current events that may impact personnel levels
  • Solid Conflict Resolution skills (CPKC employs a program that focus on fair and strong leadership abilities, whether you are a single contributor or manager, you need to demonstrate what CPKC calls a Q4* quality)
  • Resiliency to change and ability to manage change whether it is in short timeframes or projected timeframes, change will be dynamic and always present
  • Solid Communication skills written, and oral. You will be required to use radio’s and telephones to conduct business, which fall’s under the scrutiny of Transport Canada and the Federal Railway Association, proper protocol will be required.   Communication is critical, your ability to convey information clearly, and accurately as well as extract information is very critical to your position
  • Attention to detail is of great value in this position due to the requirements, and expectations of the field operations, train operations, and regulatory requirements.  Everything that you as an individual recorded/written or spoken to in regards to incidents & incident tickets is a legal & historical document
  • Manage diversity (the railroad is dynamic, and the environment at times can be challenging), being able to pivot on a moment’s notice. Shift from one environment to a crisis environment and back again is recommended.  This could mean shifting from a routine issue to a derailment and or fatality, back to another routine incident
  • Safety orientated and aware of your and fellow personnel’s surroundings, you must understand the critical nature of the work environment, and the responsibility that one takes on when deploying personnel or reacting to a situation. Minutes count when safety is at hand
  • Emotional Intelligence is a high value asset that recommended for this position, the ability to deal with extremes, and still manage to maintain and control the event is critical




  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

  • Criminal history check
  • Reference check


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”. 


  • Req ID: 102041
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Calgary, Alberta
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 2
  • Job Grade: 4
  • Job Available to: Internal & External






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