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Director, Intermodal Operations - Chicago, Il

  • Req ID: 96628
  • Department: Market Strategy & Asset Management
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Chicago, Illinois
  • Country: United States
  • % of Travel:
  • # of Positions: 1
  • Job Available to: Internal & External
  • Deadline to apply: 08/12/2022


Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP. For more on our purpose, culture, and strategy, visit



The Director, Intermodal Operations will have direct accountability for success in all aspects of Intermodal Operations on the territory which he/she oversees. The Director will provide leadership for a team of CP employees and contract employees in areas of safety, service, asset utilization, cost control and people. This is a senior level operating position that requires strong leadership, balanced decision making skills and a true sense of urgency to accomplish tasks in a fast paced, yet highly strategic operating environment.



  • Implement business strategy and operating plans for all terminals on territory;
  • Prepare daily plan and execute towards safety and performance KPI’s at all terminals on territory;
  • Represent Intermodal Operations as primary point of escalation for all departments for any issues on territory related to train performance, network, local operations, customer service, commercial, etc.;
  • Focus on continuous improvement of operating processes;
  • Lead strongly in all areas of safety management and compliance;
  • Maintain a culture of peer-to-peer monitoring while seeking to improve the management team’s safety behaviours and actions;
  • Ensure appropriate train design is ready to drive an efficient terminal operating clock to drive fluidity for the terminal and network;
  • Ensure security of the facility to prevent theft and unauthorized handling of CP property and shipments;
  • Provide daily leadership and consequence management to improve Supervisor effectiveness while supporting their development and career goals;
  • Provide performance objectives for direct reports;
  • Provide performance management, career development and succession planning for non-union employees under their jurisdiction;
  • Develop and deliver resource planning for the local Intermodal terminals and automotive compounds within their span of control;
  • Ensure that truck dwell times and all service metrics are maintained;
  • Manage relationship at all levels with lift contractors and other vendors including responsibility for contract negotiations and RFP’s, applying performance incentives/penalties, and ensuring appropriate resources are in place to handle forecasted demand;
  • Ensuring that all CP operated equipment is maintained to comply with provincial/state/federal regulations;
  • Create/maintain capacity analysis for all intermodal terminals on territory, including managing capital planning portfolio and recommendations for territory.



  • High school degree or equivalent is required;
  • Bachelor’s degree in Logistics, Transportation or equivalent is preferred;
  • Broad understanding of rail operations;
  • Understanding of intermodal and automotive terminal operations;
  • Leadership skills to develop the team;
  • Knowledge of Collective Bargaining Agreements & labor laws;
  • Analytical, relationship management & dispute resolution skills;
  • Ability to communicate effectively with all levels in the organization;
  • Ability to lead and manage a diverse group of CP union and non-union teams and contractors;
  • Ability to influence leaders;
  • Ability to drill down, understand root cause and resolve complex issues.



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CP is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities.

Nearest Major Market: Chicago

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