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National Account Manager, Merchandise

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



CPKC is looking for a sales professional to manage key merchandise customers. The candidate will lead the generation of quality revenue growth, revenue retention and value through new business development, line haul extension, contract negotiations/renewals and execution of price strategies. The candidate in the position will establish a deep market, industry and regulatory knowledge that develops and maintains effective relationships with customers and key stakeholders that positions CPKC for future revenue growth. 



  • Develop and execute account and commodity sales strategy
  • Assess and mitigate key risks to the business strategy
  • Meet yield, price, total revenue targets and standards
  • Lead the development and execution of contract renewals implementing effective negotiating strategies
  • Develop creative solutions and make good value trades during negotiations
  • Identify, qualify and secure key business development opportunities
  • Develop customer relationships with key current and future customers, partners and stakeholder organizations as required to achieve the business strategy
  • Effectively communicate terms of sale and collaborate with key stakeholder groups on service standards to facilitate execution and measure the reliability of the product sold to customers
  • Gather market and customer intelligence and ensure it is communicated to key internal stakeholders
  • Ensure the Opportunity Pipeline is deep and robust with revenue growth opportunities
  • Manage multiple large projects with extended sales cycle
  • Build and mentor an exceptional sales organization and growth culture
  • Work closely with our operating and asset management team to ensure execution on transportation service
  • Exemplifies CPKC Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders



  • Bachelor’s degree in business, marketing, supply chain or related discipline OR equivalent professional work experience
  • Minimum 3 years of professional experience within the transportation, logistics, or supply chain industry
  • Professional experience managing larger, high profile, national accounts
  • Decision making and problem solving skills
  • Must be able to execute in the very tactical short term and longer term in excess of a year
  • Excellent influencing and negotiation skills
  • Strong written and verbal and presentation communication skills
  • Financial acumen, financial analysis skills
  • Experience with contract negotiation
  • Ability to travel up to 25-50% across the network



  • Flexible and competitive benefits package
  • Employer Funded Retirement Plan
  • Employee Share Purchase Plan
  • Sales Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  All new hires are required to undergo a drug screen.  We appreciate your cooperation in keeping CPKC safe and drug free. 


Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

  • Criminal history check
  • Reference check
  • Driver’s License Verification
  • Last 3 years of driving history
  • Social Security number verification


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities.


  • Req ID: 102691
  • Department: Sales & Marketing
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Chicago, Illinois
  • Country: United States
  • % of Travel: 20-30%
  • # of Positions: 1
  • Job Available to: Internal & External


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Nearest Major Market: Chicago

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