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IS, Summer Student

COVID-19 Vaccination Requirement:

Pursuant to the Government of Canada's mandate that all federally-regulated employers require their employees to be fully vaccinated against COVID-19, CP requires all prospective employees to confirm their vaccination status, as part of the hiring process and as a condition of continued employment.

 

  • Req ID: 94384
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Calgary, Alberta
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: Level 4
  • Job Available to: Internal & External
  • Deadline to apply: 04/28/2022

 

 

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP. 

 

PURPOSE OF THE POSITION:

 

  • Installation and maintenance for break/fix of all IT end user hardware for CP internal end users in Calgary, Minneapolis, Winnipeg and Toronto
  • Provide technical support to 3rd party vendor to ensure compliant with COE policies and procedures

 

POSITION ACCOUNTABILITIES:

 

  • Install and maintain hardware for new and break/fix services
  • Identify process gaps and  initiate corrective resolution
  • Manage and maintain service levels 
  • Communicate with customer and manage expectations to mitigate downtime and impact to all operations
  • Monitor & mentor  3rd party supplier in remote and/or un supported locations to ensure timely delivery of hardware and meeting committed service levels
  • Initiate corrective workarounds to ensure Service Desk aware of status for timely incident updates 
  • Strong Technical understanding of Desktop Operating Systems (functions, features, Configurations, Imaging,  Operations), Workstation Hardware, Networking requirements, Active Directory and Services requirements (Including DNS, DHCP) to ensure functional  and working implementation. Provide 2nd level support to S13 and S14 desk side analysts.
  • Actively monitor desk side support workload queue, prioritizing and dispatching work to the desk side support team members.  Review and dispatch all hardware tickets for locations handled by the desk side vendor.  
  • Provide replacement hardware when SLA’s are in jeopardy.   
  • Document action taken to correct break/fix incidents.  

 

 

POSITION REQUIREMENTS:

  • University degree or equivalent in Commerce/Business Administration, Engineering or Computer Science.  An advanced degree is an asset.
  • 10+ years’ Experience in a broad base of technical management (certifications or equivalent experience is desirable)
  • Knowledge of Desktop deployment tactics
  • Microsoft Suite of applications, Desktop hardware and services, VDI solutions, understanding of Active Directory and organizational units
  • Decision Making – quick with risk and mitigation
  • Facilitation & negotiation Management skills -  drives corrective action
  • Breadth of understanding for current IS architecture
  • Strong analytical  and problem solving skills with a structured methodical 
  • Strong organizational and time management skills
  • Understanding the technology for desktop services and interworking with network topology
  • Communication – written, verbal, with passion and conviction
  • Managing Difficult situations customers 

 

WHAT CP HAS TO OFFER:

 

  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program 
  • Annual Fitness Subsidy

 

ADDITIONAL INFORMATION:

 

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:     

  • Criminal history check
  • Reference check

 

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

 

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

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