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Credit & Collections Analyst

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



As the Representative, Receivables Management, you will work with key internal and external stakeholders to protect the financial position of CPKC through the timely collection of receivable balances due under customer contracts and public tariffs while developing and maintaining strong client relationships. 



  • Monitor and timely collection of the past due receivables, protecting CPKC’s Financial position
  • Adhere to daily targets and departmental objectives
  • Investigate/validate account discrepancies by working with CPKCs internal and external customers
  • Build and maintain collaborative relationships with customers and internal stakeholders such as Operations and Marketing & Sales
  • Strategically manage multiple escalated accounts in addition to a non-escalated portfolio while ensuring visibility to matters through the maintenance of collection metrics
  • Drill down to the root cause to resolve complex issues; working with leaders to ensure a go-forward process is in place
  • Build business cases to support write-offs or settlements
  • Drive process improvement by proactively identifying issues and propose solutions
  • Provide subject matter expertise support to other departments or projects as required
  • Protect CPKC’s value by keeping information confidential



  • Post-secondary education majoring in Accounting or Bachelor’s degree in Accounting
  • Three years’ experience in a collections role
  • SAP knowledge is an asset
  • High proficiency in Microsoft Office is required
  • Excellent communication, negotiation, and problem-solving skills
  • Highly effective communicator, confident, passionate, clear, respectfully assertive, and inspiring in both written and verbal communication
  • Excellent organizational and time management skills
  • Solid understanding of basic accounting principles, fair credit practices and collection regulations
  • Ability to work independently in a fast-paced, demanding environment with the skill-set to conduct meetings to ensure all parties are present and understand their roles
  • Ability to maintain a high level of confidentiality
  • Railroad or transportation experience preferred




  • Flexible and competitive benefits package
  • Employer Funded Retirement Plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  All new hires are required to undergo a drug screen.  We appreciate your cooperation in keeping CPKC safe and drug free. 


Background Investigation:

The successful candidate will need to successfully complete the following clearances:         


  • Criminal history check
  • Reference check
  • Last 3 years of driving history
  • Last 7 years of employment history; includes military service
  • Social Security number verification


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. 


  • Req ID: 102288
  • Department: Finance & Accounting
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Kansas City, Missouri
  • Country: United States
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 5
  • Job Available to: Internal & External



Nearest Major Market: Kansas City

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