Hospitality Attendant

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

The hospitality attendant is the primary point of contact with guests on the Royal Canadian Pacific Kansas City Southern or at CPKC facilitated events including executive events. The position is multi-functional across a broad spectrum of service responsibilities, including but not limited to preparation of materials, housekeeping, food and beverage service, baggage handling and overall guest comfort. The primary work location for this position will be at CPKC office in Kansas City, MO.

POSITION ACCOUNTABILITIES:

• Build unforgettable service experiences for all CPKC guests, customers, executives and board of directors.
• Foster a safe working environment by working in compliance with Occupational Health and Safety Act, OSA and federal health regulations.
• Implement meeting room setups for events, which involve serving, bussing, bar service, and cleaning on-board moving train service.
• Housekeeping, Cleaning of bedrooms, washrooms, dining room, service areas, and common areas. Tasks include but are not limited to polishing, vacuuming, dusting, cleaning bathrooms, cleaning windows, washing dishes, making beds, cleaning silver, laundry services and stocking supplies.
• Respond to the multiple demands and needs of all guests resulting in service that goes above and beyond including food services, meeting services and RCPKC event support.
• Baggage handling. Manage guest luggage transfers safely with accuracy and efficiency.
• Preserve the confidentiality of CPKC executives and CPKC executive guest’s special requirements and preferences and ensure that these are accurately catered to in all activities. Engage that knowledge to facilitate an outstanding experience.
• Liaise with suppliers, purchasing department.
• Administrative support for reservations of meeting events, event planning; Inventory logs and assisting with food ordering for events.
• Additional duties as assigned.

POSITION REQUIREMENTS:

• ProServe and Food Safety certification or equivalent programs is required.
• Own means of transportation with Driver’s license is required.
• Standard first aid, Level C CPR is required as well as a valid and clean passport.
• Physically fit and able to perform all housekeeping duties including standing for long hours, kneeling, lifting, pulling, pushing etc.
• Able to maintain accurate records and checklists with demonstrated high level of respect, confidentiality and ability to take initiatives in all tasks assigned.
• Ability to work independently and collaboratively; Willingness to work flexible shifts, Including Weekends and Holidays.
• Strong interpersonal and communication skills with a passion for service and experience in outstanding front of house customer service.
• Basic understanding of Microsoft applications such as Word, Excel, and Outlook.

 WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  New hires may be required to undergo a drug screen.  We appreciate your cooperation in keeping CPKC safe and drug free. 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check
• Background checks that may include 7 years of employment history and Social Security number verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities.

Req ID: 103543

Department: Strategic Planning

Job Type: Full-Time

Position Type: Non-Union

Location: Kansas City, Missouri

Country: United States

% of Travel: 0-10%

# of Positions: 1

Job Grade: 6

Job Available to: Internal & External

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