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Manager Network Service Operations

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

 

PURPOSE OF THE POSITION:

The Business Operations manager is responsible for the 24x7 operation of the Network Operations department which provides timely and accurate train and interchange reporting, processing of customer switch requests, way billing, and border train documentation. This role will have leadership accountability for inputs and outputs of safety, service, productivity, and financial metrics.

 

POSITION ACCOUNTABILITIES:

  • Lead the department and provide direction and guidance to establish team priorities and define and manage workload
  • Teach, train, coach, and mentor the team to develop consistent and best-in-class execution and customer service
  • Foster and promote innovative solutions that drive cost reduction and continuous improvement of processes
  • Adhere to the standard Service Level Agreement (SLA) for processing inbound documents and requests
  • Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift-by-shift issues to enable effective train movement
  • Manage labor issues
  • Act as a point of escalation for all tactical issues on the production floor

 

POSITION REQUIREMENTS: 

  • University degree preferred and/or 5 years of relevant working experience
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, etc.)
  • Experience providing customer service in a similar work environment
  • Excellent interpersonal, communication, and problem-solving skills
  • Relevant railway working experience; considered an asset
  • Ability to multitask under strict timelines and pressure
  • Ability to manage conflict
  • Strong stakeholder management skills

 

 

WHAT CPKC HAS TO OFFER:

  • Flexible and competitive benefits package
  • Competitive company pension and/or retirement plans
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program

 

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

 

Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  New hires may be required to undergo a drug screen. We appreciate your cooperation in keeping CPKC safe and drug free. 

 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

 

  • Criminal history check
  • Reference check
  • Driver’s License verification and/or last 3 years of driving history if a requirement of the position
  • Background checks that may include 7 years of employment history and Social Security number verification

 

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

 

For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

 

  • Req ID: 102833
  • Department: Strategic Planning
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Kansas City, Missouri
  • Country: United States
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 4
  • Job Available to: Internal & External

 

 

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Nearest Major Market: Kansas City

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