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Supervisor Receivables Management


Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



As the Supervisor, Receivables Management, you will provide daily oversight and coaching for the team of Analysts, Receivables Management, utilizing the Collection Escalation Process to ensure timely collection of all amounts due under customer contracts and tariffs.  In addition, you will maintain a portfolio of Receivable balances, issuing collection letters and initiating phone calls, while at the same time addressing customer disputes, concerns and inquiries at root cause.  You will also be required to provide reporting, metrics and information to the Manager Receivables Management as required.



  • Day to day support and oversight of the Analysts, Receivables Management team including but not limited to, coordinating vacation scheduling, ensuring adequate phone and group mailbox coverage, ensuring adherence to the Collections Escalation Process, ensuring timely updating of account statuses, ensuring adherence to daily targets and departmental objectives, executing proficiency testing, ensuring development course completion, etc
  • Act as a first point of contact for issues encountered by the Analysts team
  • On an assigned portfolio, ensure timely monitoring and collecting of past due receivables; maintaining confidentiality while protecting CPKC’s financial position
  • Investigates, validates and resolves account discrepancies/disputes, by working with both CPKC’s internal & external customers
  • Builds and maintains collaborative relationships with customers and internal stakeholders
  • Strategically manages multiple escalated accounts in addition to a non-escalated portfolio
  • Drills down to the root cause to resolve complex issues; ensuring a go-forward process is in place
  • Builds business cases to support account resolution
  • Drives process improvements by proactively identifying issues and implementing solutions
  • Provides subject matter expertise and support functions to other departments or projects, and performs other duties as may be assigned



  • Bachelor's degree from an accredited university or college in Accounting or Business Administration
  • Three years’ experience in a collections or related role
  • Railroad or transportation experience preferred
  • Supervisory experience considered an asset
  • Proven history of driving results in AR reduction
  • High proficiency in Microsoft Office is required
  • SAP system (ECC & S4) knowledge is an asset
  • Excellent communication, negotiation, and problem-solving skills
  • Excellent organizational, multi-tasking and time management skills with a proven ability to deliver results
  • Ability to effectively work independently and as part of a team – leading by example
  • Ability to demonstrate situational awareness



  • Flexible and competitive benefits package
  • Employer Funded Retirement Plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program




As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.



Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public.  All new hires are required to undergo a drug screen.  We appreciate your cooperation in keeping CPKC safe and drug free. 



Background Investigation:

The successful candidate will need to successfully complete the following clearances:         


  • Criminal history check
  • Reference check
  • Driver’s License Verification
  • Last 3 years of driving history
  • Last 7 years of employment history; includes military service
  • Social Security number verification


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. 


  • Req ID: 102949
  • Department: Strategic Planning
  • Job Type: Full-Time
  • Position Type: Union
  • Location: Kansas City, Missouri
  • Country: United States
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 5
  • Job Available to: Internal & External







Nearest Major Market: Kansas City

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