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Director Dispatching - Minneapolis, MN

  • Req ID: 97304
  • Department: Operations Southern Division
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Minneapolis, Minnesota
  • Country: United States
  • % of Travel:
  • # of Positions: 1
  • Compensation Rate:
  • Job Available to: Internal & External
  • Deadline to apply: 08/16/2022


*The successful candidate must be willing to move anywhere on CP’s network in the future.*


Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP. For more on our purpose, culture, and strategy, visit



  • Leadership accountability for inputs and outputs of safety, service, productivity and financial metrics;
  • Provides leadership, mentorship and supports safety to a team of Train Dispatchers;
  • Accountable for all operational related matters pertaining to the execution of the “Daily” Operating Plan within their assigned territories, including any bulk train slotting;
  • Accountable for execution of on-time and full duration Engineering Services work blocks.



  • Meets or exceeds the monthly and annual safety objectives:
    • On a monthly basis, performs the required number of quality efficiency tests
    • Conducts monthly Safety topic discussions
    • Participate in rules review/coaching sessions
    • Provides written correspondence in a timely fashion to support positive/negative Train Dispatcher behaviors
    • Participate in managerial safety audits as required
    • Complete Train Rides, Safety and Health Committee meetings, and Safety meetings as required
    • Complete weekly Operation Center Management Quizzes on time with a minimum score of 90%
    • Required to maintain/become rules qualified (GCOR, OTS, TOCM, Haz Mat, GOI, etc.)
  • Train performance:   
    • Communicate and ensure execution of the Operating plan
    • Monitor train performance, in consideration of long train meet locations, Trip Plan, and train status
    • Ensures execution failures are recorded in Nexus and necessary emails notifications are sent to appropriate distribution lists
    • Provide feedback and documentation as required
    • Responsible for the validation and execution of the over the road power plans
    • Coordinates with 3rd party carriers (CN, UP, NS, short lines) 
    • Monitors recorded NEXUS train delay, ensuring delays explanations comply with pre-set standards
    • Ensures there are NO outstanding variances to report in assigned territory
    • Monitor all over the road work events to ensure work is completed within standards
  • Incident Alert reporting:
    • Ensures that all incident notifications are completed promptly and accurately  
    • Ensures the data documented is accurate,  including: cause, status, details, location, time delayed, subsequent impacts  
    • Escalate any crew transportation exceptions
    • Completes the Mainline Derailment checklist and crew interview within 5” of incident
    • Manages the Operation Center emergency response processes escalating emergent conditions to the Senior Director. Further, executes incident recovery plans, conference calls, detour monitoring, etc.
  • Ensure effective management of Running Trades Employees (RTE) in accordance with the collective agreements/applicable guidelines:
    • Review Crew Dispatcher (CD) manpower reports to ensure lineup is protected escalating any areas of concerns
  • Accountable for execution of the Daily Engineering Services work block plan for major Engineering Services work programs and scheduled Engineering Services maintenance blocks where applicable:
    • On time start
    • Execute the required daily duration
    • Plans 24 hours out, based on Engineering Services Daily plan & Train Performance Graph (TPG)
    • Develops contingencies, and or Communicate exceptions  LATE start/ block duration to  Senior Director
    • Address exceptions to the plan 
  • Monitors all applicable CP Systems; NEXUS, TRAM, CTC, CMA, CREW BALANCER, etc., ensuring information accuracy and Safe Train Operations;
  • Manages over-the-road locomotive failures, including lifting Bad Order (B/O) locomotives;
  • Develops contingency plans;
  • Strong leadership skills, able to engage unionized staff as well as influence leaders;
  • Experience in a Railway Dispatching Center preferred.



  • Flexible and competitive benefits package
  • Employer-Funded Retirement Plan
  • Employee Share Purchase Plan
  • Performance Incentive Program 
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Medical Requirements:

CP is committed to the safety and health of its employees and the general public.  This position is a safety critical position; all new hires will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol and drug audit assessments. Qualification drug test(s) are also required.


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CP is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. 

Nearest Major Market: Minneapolis

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