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Shift Supervisor Crew Management Center - Minneapolis, MN

  • Req ID: 95524
  • Department: Operations Southern Division
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Minneapolis, Minnesota
  • Country: United States
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: Level 5
  • Compensation Rate:
  • Job Available to: Internal & External
  • Deadline to apply: 07/04/2022


Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.



The CMC Shift supervisor provides front line management and leadership to Crew Dispatchers and ensures that all related operational needs (inputs and outputs) are safely and effectively realized.



  • Accountable for ensuring that all Crew Dispatchers are working safely, efficiently and effectively as per plan in order to meet operational requirements;
  • Accountable to ensure that Crew Dispatchers are provided with the necessary bulletins and documentation, as required;
  • Accountable to ensure that daily job briefings are conducted with Crew Dispatchers and that manpower availability, operating conditions and job requirements are effectively communicated with staff;
  • Accountable to ensure that all manpower availability reports are reviewed and deemed accurate before releasing on behalf of the Crew Management Center; 
  • Accountable to ensure that Personal Leave Thresholds are maintained on a terminal by terminal basis in accordance with established criteria;
  • Accountable to perform all required CMC staff productivity measurements and audits; 
  • Accountable to ensure that all CMC/CMA troubleshooting requirements are addressed in a timely manner; 
  • Accountable to ensure that all Crew Dispatcher staffing requirements are realized and vacancies filled during off hours (e.g. weekends and evenings); 
  • Accountable for ensuring that all MTOD rules violations, operational issues, delays, etc. are properly reported and addressed, where necessary; 
  • Authority to assign work and overtime required in order to meet business commitments; 
  • Accountable to ensure that all CMA/VRU outages are reported; 
  • Accountable to ensure that Personal Leave Thresholds are maintained on a terminal by terminal basis in accordance with established criteria; advise Field when exceptions occur; 
  • Accountable for creating new profiles, decisions tables of new train run and assignments; 
  • Accountable to ensure that any systemic CMA related malfunctions/problems are identified and reported.



  • University Degree or equivalent industry knowledge;
  • 2 years railway operations experience;
  • Preference given to candidates with strong Knowledge of Corporate operating systems/applications e.g. CMA, Crew Balancer;
  • Strong verbal and written communication skills;
  • Strong leadership skills – ability to engage and direct immediate reports and unionized staff as well as influence stratum 3, 4 leaders;
  • Required to work shift work (24/7 364 days per year).



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Drug Test Elements:

CP is committed to the safety and health of its employees and the general public.  All new hires are required to undergo a drug screen.  We appreciate your cooperation in keeping CP safe and drug free. 


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CP is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. 

Nearest Major Market: Minneapolis

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