Coordinator Interline and Passenger East

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The coordinator is responsible for managing day-to-day interactions with key passenger accounts in the east and for supporting operational oversight and planning, contract development, stakeholder engagement with third party passenger service providers.

POSITION ACCOUNTABILITIES:

• Serve as the primary liaison for passenger service providers operating on CPKC’s network.
• Responsible for tracking passenger performance metrics, documenting and resolving performance and safety incidents
• Ensure adherence to contractual obligations by both parties, and advising on performance and efficiency improvements
• Track special movement requests and other billable passenger services and ensure timely and accurate billing
• Collaborate with engineering teams to develop capital plans for railway plant maintenance
• Assist in operational planning and project oversight
• Attend cross functional meetings and work directly with internal and external stakeholders
• Work closely with stakeholders to develop and implement cost -recovery initiatives

POSITION REQUIREMENTS:

• Bachelor's Degree required
• 3 years' experience in freight or commuter railway operations or other transportation logistics
• Valid driver’s license
• Ability to work collaboratively with multiple stakeholders
• Proficiency in Microsoft Office
• Contract negotiation, account management, or other external facing roles
• SAP, accounting software or basic AI (Artificial Intelligence) prompting

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Performance incentive plan
• Annual fitness subsidy
• Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references
• Driver’s license verification and driving history

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 105107
• Department: Network & Capacity Management
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Montreal, Quebec
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

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