Apply now »

Manager, Support Services

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



Plan, prioritize and provide administrative support to the local Operation’s team. Improve the effectiveness and productivity of the local support team members to ensure efficient, effective and consistent service throughout the Pacific Region. Provide support to General Manager and other senior managers within Pacific Division.



  • Lead, coach and mentor support services team (five direct reports) in Pacific Division
  • Accountable for talent management, career development and annual performance management process for direct reports
  • Ensure delivery of both transactional and systemic administrative processes and reports to meet prescribed timelines
  • Provide administrative support to General Manager- Pacific Division and other local senior managers
  • Manage all pay related items such as position changes, corrections, discipline, weekly indemnity, etc for unionized employees
  • Prepare various bulletins and reports as required for Pacific Division
  • Order and maintain stores of all supplies including stationery, radios, forms, telephone/iphone, water supplies, switch keys, crew kits and such
  • Provide technical software support for various systems used by unionized employees
  • Provide assistance with various administrative forms related to union employees including WIB, Pension applications, notice to resign and such
  • Perform a variety of administration functions including organizing meetings/training/workshops, handling general correspondence and filing, computer system and facility security access for new/existing employees and termination of same for exiting unionized employees
  • Responsible for overall vehicle fleet administration
  • Oversee coordination of regional events (family days, holiday celebrations, team building initiatives)
  • Manage the coordination of Quarterly Safety Walkabouts for Pacific Division
  • Collaborate with HR to support onboarding initiatives for new managers as needed
  • Process payment of all operations related invoices
  • Maintain weekly and monthly analysis of union employees’ safety reports (efficiency tests, absenteeism, incidents) for the region
  • Other duties as assigned



  • Minimum high school diploma, Business Degree preferred
  • 5+ years of relevant professional experience, including leading and managing projects or programs with outcome-focused deliverables, or equivalent combination of education and experience
  • 5+ years of relevant experience leading/managing a team
  • Railway work experience is a strong asset
  • Strong analytical, planning, facilitation & organizational skills
  • Excellent communication skills, both written & verbal
  • Ability to maintain confidentiality and deal with confidential information
  • High proficiency in MS Office applications (Outlook, Word, Excel, Power Point)



  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

  • Criminal history check
  • Reference check
  • Driver’s License Verification


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”. 


With Job Requisition Fields

  • Req ID: 101515
  • Department: Operations Pacific Division
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Port Coquitlam, British Columbia
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 4
  • Job Available to: Internal





Apply now »