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Coordinator Service Delivery International

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.



As the Coordinator Service Delivery, you will play a key role as part of a team focused on delivering world-class service and results to our customers. You will play an integral role in quarterbacking issue resolution, monitoring customer shipments and railcar pipelines as well as manage customer and commercial expectations and relationships. Working in Service Delivery will allow the successful applicant the opportunity to grow their knowledge in important and growing segments of our business while establishing a presence with CPKC’s commercial team and advocating on behalf of customers internally when issues occur.




  • Work directly with customers and CPKC Commercial in reporting and issue resolution
  • Initiate resolution of customer issues and reports back to customer on plan to resolve
  • Provide shipment information and expedites shipments to meet customer requirements
  • Manage contacts from customers on a variety of topics; shipment, online tools; empty supply status
  • Initiates proactive shipment monitoring to identify current and potential customer shipment issues
  • Initiate resolution with advance notification to customers when a service disruption occurs
  • Identify systemic issues and engages the appropriate channels
  • Educate and encourage customers to use CPKC’s online tools to access shipment information
  • Contribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions
  • Produce daily and weekly shipment tracking and/or performance reports
  • Communicate key information to allow for effective resolution of customer issues with internal stakeholders



  • Bachelor’s degree or Equivalent Railway Experience
  • Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
  • Ability to handle difficult customers and remain professional and composed, able to adjust to customers communication style
  • Demonstrates a high degree of customer focus
  • Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information
  • Strong problem solving, organizational and planning skills
  • Ability to work under strict timelines and pressure
  • Results-oriented with a sense of urgency
  • Ability to perform in a 24x7 environment



  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program 
  • Annual Fitness Subsidy
  • Part-time Studies Program



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Background Investigation:

The successful candidate will need to successfully complete the following clearances:     

  • Criminal history check
  • Reference check


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").  


  • Req ID: 102224
  • Department: Strategic Planning
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Winnipeg, Manitoba
  • Country: Canada
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 5
  • Job Available to: Internal & External



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