Manager Network Service Operations

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

As the Manager Network Operations, you will manage 24x7 operations both onsite in Winnipeg and in offsite locations. Your crucial role supports accurate train reporting, customer requests, waybilling, and border documentation, focusing on safety, service, productivity, and financial performance. You'll lead team efforts, mentor staff, promote innovation for cost savings and process improvement, adhere to SLAs, collaborate with Train and Engine staff on operational issues, handle workforce concerns, and serve as the main escalation point for production floor issues. 

POSITION ACCOUNTABILITIES:

• Supervise the department by establishing priorities, allocating team workloads, providing mentorship for customer service, and maintaining consistency in work
• Support initiatives to decrease costs and enhance operational processes
• Ensure adherence to Service Level Agreements (SLAs) for processing documents and requests
• Work with Train and Engine staff to resolve shift-related issues to ensure efficient train operations
• Act as a contact point for addressing issues on the production floor

POSITION REQUIREMENTS:

• Post-secondary education and or at least 5 years of experience in leadership and customer service
• Competent in MS Office tools
• Effective communication, problem-solving, and capability to handle multiple tasks
• Railway experience, an asset
• Ability to perform well under pressure and handle conflict situations

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:         

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).  

• Req ID: 103300
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Winnipeg, Manitoba
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

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