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Supervisor, Border Operations - Winnipeg, MB

  • Req ID: 96005
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Winnipeg, Manitoba
  • Country: Canada
  • % of Travel:
  • # of Positions: 1
  • Job Available to: Internal & External
  • Deadline to apply: 09/30/2022


Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.



As Supervisor, Border Operations you will support the timely and accurate execution of CP’s 7x24-crossborder mission to deliver error free crossborder transportation to our internal and external partners.  As a knowledge resource, you will provide guidance and support to non-union and union Border Operations employees, work to permanently resolve systemic issues, and create and sustain an empowered engaged workforce that conducts its activities in accordance with CP’s Core Competencies and Consequence Leadership methodology.



  • Provide guidance and support to non-union and union Border Operations, including acting as a resource for processes and systems required to perform functions;
  • Assist in objective setting and consequence leadership engagement for the  Border Operations Team;
  • Responsible for improving the quality of work produced by the Border Operations Team, including the resolution of systemic problems, identification of non-essential activities, and continued metrics and production standard development and communication;  
  • Drill down analysis of staff, process, or technical issues;
  • Drive on-going RPA monitoring, and usage, including identification of enhancement needs;    
  • Ensure supplemental charges are assessed and accurate with on-going process improvement;
  • Resolve and/or escalating as appropriate, issues associated with Border Operations Services;
  • Address workforce errors/issues appropriately and immediately;
  • Work with Administration/Staffing to ensure adequate coverage;
  • Identify and implement process improvements;
  • Identify gaps in training/knowledge advising Manager;
  • Ensures compliance with collective bargaining agreements and CP policies.



  • Strong analytical and organizational skills;
  • Strong communicator across multiple functions;
  • Ability to build a solid team and influence people to strive for success and move to the next level;
  • Must be able to work with all employees and be adaptable;
  • Ability to manage conflict and function as part of a team; and use tact to influence and persuade;
  • Ability to influence upper management by intelligent use of communication skills;
  • Ability to drill down, understand root cause and resolve complex issues.



  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program 
  • Annual Fitness Subsidy



As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.


Background Investigation:

The successful candidate will need to successfully complete the following clearances:    

  • Criminal history check
  • Reference check


Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.


CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

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