Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The Lead Operations Reliability Manager leads the Locomotive Operations Support Coordinator team and oversees locomotive-related service interruptions across the CPKC network. This role ensures timely troubleshooting, routing, repair coordination, and resolution of bad order locomotives to support network fluidity, regulatory compliance, and locomotive availability. The Manager provides leadership, direction, and technical guidance to internal teams, field personnel, dispatching, locomotive and corridor managers, foreign carriers, and repair facilities. This position ensures consistent application of mechanical processes, Federal Railroad Administration (FRA) requirements, CPKC standards, and operational plans to minimize locomotive-related delays and improve service reliability.

POSITION ACCOUNTABILITIES:

•  Manage, coach, and support the Locomotive Operations Support Coordinator team in addressing locomotive-related service interruptions across the CPKC network
• Oversee troubleshooting of mechanical issues with train crews, mechanical field personnel, and transportation teams through radio, phone, and system communications
• Provide direction and escalation support for complex locomotive failures, bad order events, and line-of-road mechanical issues
• Ensure timely and accurate communication of mechanical issues to field managers, dispatchers, locomotive managers, corridor managers, transportation teams, and train crews
• Manage routing of bad order CPKC locomotives to appropriate repair facilities based on defect type, shop capability, network conditions, and locomotive availability needs
• Coordinate handling and return routing of bad order CPKC locomotives located on foreign carriers, working with foreign railroad mechanical and transportation teams.
• Lead corrective action plans for locomotive-related service interruptions, reduce delays, and protect network fluidity
• Ensure accurate updates to CPKC locomotive systems and programs, including Locomotive Mechanical Planning (LMP), SAP, and other applicable systems, while maintaining compliance with FRA rules, CPKC standards, safety procedures, and regulatory requirements.
• Review service interruption trends, repeat failures, bad actors, and recurring mechanical issues; develop KPIs and support continuous improvement initiatives to improve locomotive reliability, repair cycle times, and availability
• Develop employee training plans, monitor coordinator performance, ensure completion of reports and shift turnovers, promote a safe and collaborative work environment, exemplify CPKC values, and provide on-call support for 24/7 operations

POSITION REQUIREMENTS:

• Bachelor’s degree from a four-year college or university in General Studies, Business, Mechanical Technology, Engineering, Transportation, or related field preferred
• Minimum of 5 years of railroad mechanical, locomotive maintenance, transportation operations, or related heavy industry experience preferred
• Prior leadership or supervisory experience
• Strong understanding of locomotive defects, repair requirements, mechanical shop capabilities, and transportation network impacts
• Strong written and verbal communication skills, with demonstrated ability to build relationships, collaborate effectively, and influence stakeholders at all levels
• Ability to work with LMP, SAP, Microsoft Office Suite, and other locomotive or transportation management systems preferred

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Performance incentive plan
• Annual fitness subsidy
• Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Medical and Drug Testing

This is a safety sensitive position and a successful pre-employment medical assessment including physical, vision, hearing, and a negative company drug test is required. Post hire qualification drug testing may also be required.

Background Investigation

• Criminal history check
• Education verification
• Professional references
• Driver’s license verification and driving history

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 106399
• Department: Mechanical Loco
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

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